1
Who controls your information
My IPTV Pro is responsible for personal information collected
directly through this website and direct customer communications.
Third-party payment, hosting, analytics, email and messaging
providers may separately control or process information according
to their own privacy terms.
2
Information we may collect
The information collected depends on how you interact with the website
and support team. You are not required to provide information that
is unrelated to your request.
✓
Name, email address and telephone number.
✓
Device model, operating system and application information.
✓
Order reference, selected plan and subscription duration.
✓
Messages, support requests and troubleshooting information.
✓
Browser, device, IP address and website security logs.
✓
Cookie preferences and website-interaction information.
3
Why information may be used
Information may be used to respond to enquiries, provide requested
services, maintain customer records, prevent abuse and comply with
applicable obligations.
✓
Answer plan, device, trial and setup questions.
✓
Process and support customer orders.
✓
Identify existing customer subscriptions.
✓
Investigate technical, security or misuse concerns.
✓
Maintain financial, support and legal records.
✓
Improve website usability and service information.
4
Legal reasons for processing
Depending on the situation, information may be processed because
it is needed to answer a request, perform a customer agreement,
protect legitimate business interests, maintain security, comply
with a legal obligation or act with your consent.
5
When information may be shared
Personal information may be shared only where reasonably necessary
with service providers that support website hosting, communications,
payments, analytics, security or customer support.
✓
Website and hosting providers.
✓
Email, WhatsApp and communication platforms.
✓
Payment and transaction providers.
✓
Analytics, security and fraud-prevention providers.
✓
Professional advisers or authorities where legally required.
My IPTV Pro does not sell personal information to advertisers.
6
Cookies and similar technologies
The website may use essential cookies to operate correctly.
Optional analytics or preference cookies should be controlled
through the website's consent settings where those technologies
are enabled.
Browser settings may also allow you to block or remove cookies.
Disabling essential cookies may affect website functions.
7
How long information may be retained
Information should be retained only for as long as reasonably
necessary for the purpose it was collected, customer support,
transaction records, fraud prevention, dispute handling or legal
requirements. Different records may have different retention periods.
8
Information security
Reasonable organisational and technical safeguards should be used
to reduce unauthorised access, loss, misuse or alteration.
No online transmission or storage system can be guaranteed
completely secure.
✓
Access to information should be limited where appropriate.
✓
Sensitive payment details should not be requested in support chats.
✓
Website and account software should be maintained and updated.
✓
Security or misuse concerns should be investigated.
9
International data transfers
Some website, payment, email, messaging or analytics providers
may process information in countries outside your location.
Those providers may rely on contractual or legal safeguards
appropriate to their services.
10
Children's information
The website and services are not intended for children who are not
legally able to enter a service agreement. Personal information
should not knowingly be submitted by children without appropriate
parent or guardian involvement.
11
Third-party websites and applications
Links to payment providers, WhatsApp, email services, application
stores, IPTV players or other websites are governed by the privacy
terms of those third parties. My IPTV Pro does not control how
independent services process information.
12
Changes to this policy
This privacy policy may be updated when website features,
service providers, business processes or legal obligations change.
The updated date shown on this page should be revised whenever
material changes are published.