Terms and Conditions

These Terms apply when you browse this website, contact My IPTV Pro, request a trial, place an order or use a digital subscription service supplied by us.

By placing an order, you confirm that you have read and accepted these Terms. The order summary, package description, price, agreed duration and any written information supplied before payment also form part of the contract.

If a mandatory consumer law gives you stronger rights than these Terms, the mandatory law will apply.

You must be at least 18 years old and legally capable of entering into a contract to place an order.

You agree to provide accurate, current and complete information when requesting a trial, ordering a package or contacting support. You must promptly tell us if information relevant to your order is incorrect.

We may refuse an order where we reasonably believe that information is false, the payment is unauthorised, the order is fraudulent, the intended use is unlawful or the service cannot be supplied to the requested setup.

My IPTV Pro supplies digital account access, package information, device-compatibility guidance, player-application setup guidance and related customer support as described at the time of order.

IPTV player applications are normally separate products. Unless the order description expressly says otherwise, an application licence, activation fee, streaming device, television, internet connection, router or third-party software is not included.

An enquiry, WhatsApp message or request for payment information is not by itself an accepted order.

A contract is formed when we confirm acceptance of your order after receiving or authorising payment, unless we clearly state a different acceptance process before payment.

Before completing payment, you should review the package, duration, connection allowance, device requirements, price and any stated activation conditions.

We may correct an obvious pricing, package-description or typographical error before accepting an order. If payment has already been taken for an order we cannot accept, we will return the amount received through an appropriate payment method.

The price payable is the price confirmed to you before payment. Unless stated otherwise, prices are displayed in pounds sterling.

You must use a payment method that you are authorised to use. We may perform reasonable payment, fraud-prevention and identity checks before activation.

Bank, card, currency-conversion or payment-provider charges imposed by a third party are your responsibility unless we expressly agree otherwise.

Promotional prices, gifted months and trial offers may be subject to additional written conditions. A promotion cannot be exchanged for cash and may be withdrawn before an order is accepted.

Services are delivered electronically using the contact details agreed during the order process.

An estimated activation time is not a guaranteed deadline unless we expressly confirm that it is. Delays may occur because of payment checks, incorrect customer information, device questions, technical maintenance or circumstances outside our reasonable control.

You are responsible for checking the delivery message and notifying us promptly if access information appears incomplete or incorrect.

The subscription period begins at the time stated in the activation confirmation. Where no different time is stated, it begins when usable access details are issued.

Compatibility can depend on the device model, operating-system version, app-store region, available storage, player application, codecs, internet connection and network configuration.

You should provide accurate device information and check that a suitable player application is available before ordering.

• Player fees are normally separate from the subscription price.
• Third-party applications may change, disappear or become unsupported.
• Older televisions and streaming devices may have limited codec support.
• Wi-Fi quality at the viewing device can differ from the router’s speed.
• Simultaneous use must not exceed the connection allowance purchased.

UK consumer cancellation rights can depend on whether the contract is treated as a service, digital content or a combination, and on whether performance or digital supply begins during the cancellation period.

Where the law provides a cancellation right, we will respect that right. Before immediate activation, we may ask for your express request or consent to begin supply during the cancellation period and for your acknowledgement of any legal effect this has on cancellation rights.

If you do not want supply to begin immediately, tell us before payment or activation. Immediate digital fulfilment may not be suitable where you want to preserve every available cooling-off option.

Nothing in this section limits a refund, repeat performance, price reduction or other remedy that you are entitled to receive under applicable consumer law.

If you believe the service is not as described, has not been supplied with reasonable care and skill or does not function as agreed, contact us promptly with relevant details and allow a reasonable opportunity to investigate and, where appropriate, put the issue right.

A refund will not normally be due merely because:

• Your device or selected third-party player is incompatible despite the requirements being disclosed.
• Your internet connection, Wi-Fi, router or hardware causes poor performance.
• You change your mind after valid immediate digital supply has begun and no statutory cancellation right remains.
• You share access details, exceed the purchased connection allowance or breach acceptable-use rules.
• A single category, channel, programme or event is temporarily unavailable while the wider service remains usable.

Approved refunds will be processed using an appropriate method. Processing time may depend on the payment provider and banking system.

You must use the service lawfully, responsibly and only within the connection and household-use conditions agreed for your package.

• Do not resell, redistribute, rebroadcast or commercially exploit access without written permission.
• Do not share credentials publicly or with unauthorised persons.
• Do not attempt to bypass connection limits, security controls or access restrictions.
• Do not probe, attack, disrupt, reverse engineer or interfere with systems or services.
• Do not use the service to infringe intellectual-property rights or applicable law.
• Do not submit abusive, threatening, fraudulent or unlawful communications to staff or support channels.

You are responsible for securing your devices, network and access credentials. Tell us promptly if you reasonably believe credentials have been compromised.

Digital and internet-based services may occasionally be interrupted by maintenance, software updates, network events, security measures, third-party failures or circumstances outside reasonable control.

We may make reasonable technical, security or operational changes that do not materially reduce the core service purchased. We may also update categories, interfaces, access methods and setup instructions.

We do not guarantee uninterrupted access to every item of content or feature at all times. This does not remove your rights where the overall service fails to meet an applicable legal or contractual standard.

Support is provided through the contact routes displayed on the website, including WhatsApp. Support hours and response times may vary.

To help us diagnose a problem, provide the device model, operating system, player name, connection type, affected category, approximate time of the issue and troubleshooting already completed.

Support covers reasonable setup and troubleshooting guidance for the supplied service. It does not include repairing customer hardware, configuring an entire home network, administering third-party accounts or guaranteeing support for every external application.

The website design, original text, graphics, branding, code and other materials created for My IPTV Pro are protected by applicable intellectual-property laws.

You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, scrape, republish, sell, modify or distribute substantial website content without prior written permission.

Third-party names, applications, platforms and trademarks remain the property of their respective owners. Their appearance does not imply endorsement, partnership or ownership by My IPTV Pro.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.

Subject to the previous paragraph, we are not responsible for losses caused by customer equipment, internet-provider failures, third-party applications, app-store changes, unauthorised credential sharing, unlawful use or events outside our reasonable control.

If you use the service for business purposes, you agree that we are not responsible for business interruption, loss of profit, loss of business, loss of opportunity or indirect commercial loss, except where liability cannot legally be excluded.

For consumer customers, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Personal information is handled as explained in our Privacy Policy. Cookie and similar-technology information should be provided through the website’s cookie notice or policy.

You should not send unnecessary sensitive information through WhatsApp, email or support messages. Payment information should be entered only through an approved payment process.

We may suspend access where reasonably necessary to protect security, investigate suspected fraud, prevent unlawful use, enforce connection limits or address a serious breach of these Terms.

Where appropriate, we will explain the reason and give a reasonable opportunity to correct a remediable breach. Immediate action may be taken where the breach is serious, fraudulent, unlawful, harmful or creates a security risk.

Expiry or termination does not affect rights, obligations or liabilities that arose before termination.

We may update these Terms to reflect changes in law, services, technology, security, payment methods or business operations.

The current version will be published on this page with its effective date. A material change affecting an existing paid contract will not be applied unfairly or used to remove rights already accrued.

These Terms and any non-contractual dispute are governed by the law applicable to the trader and customer relationship, subject to mandatory consumer protections that apply where you live.

Before starting formal proceedings, both parties should try to resolve the dispute by providing a clear written description of the issue, relevant order information and the requested outcome.

A consumer may have the right to bring proceedings in the courts of the part of the United Kingdom in which they live. Nothing in this section removes a mandatory right to use another competent court or dispute process.

Questions, complaints and cancellation requests can be sent using:

• WhatsApp: +33 7 56 75 75 98
• Email: INSERT SUPPORT EMAIL
• Address: INSERT BUSINESS ADDRESS
• Contact page: myiptvpro.co.uk/contact/

Keep a copy of important communications and provide enough information for us to identify the relevant order.